We are happy to refund any item returned in saleable condition (unworn and not started), in its original packaging (with tags and security seals in place) with a proof of purchase within 100 days of purchase or when you receive your online order.
For orders returned within 21 days - refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation.
For orders returned within 100 days and beyond 21 days - refunds will be issued in the form of online gift card to the value of the item printed on the receipt/order confirmation.
Please note that refunds can take up to 7 working days after we have received your returned item to show in your account.
HOW TO RETURN YOUR ITEM
We offer free UK returns via the Royal Mail, you can print a free label below or pop into any post office.
We offer local USA returns, please request a return using the link below.
ALL OTHER RETURNS
Customers in the rest of the World should send returns to:
Larsson & Jennings c/o ILG
Unit 2C/2D Gatwick Gate
RH11 0TG, UK
We are also unable to accept returns for items purchased from a third party, personalised, embossed, and engraved products.
Please note, cancellations are not possible. Once an order is placed the customer must receive the order and follow the steps for a return.
All watches come with an International Warranty - please refer to the Warranty section here for more information.