If your query is regarding delivery or tracking, before contacting customer service please contact your shipment carrier regarding the whereabouts of your order Have you checked our FAQs? Most of your queries will be answered here, including how to videos.

Please note, cancellations are not possible. Once an order is placed the customer must receive the order and follow the steps for a return.

Please include your order number, if you have one, and complete the form below, or call us on +1 888 62 92824 (USA & Canada) and +44 (0)2036322300 (UK & rest of the world) - Monday-Thursday from 9:30am-5:30pm and Friday 9:30am-4:00pm GMT (London).

The trade mark LARSSON & JENNINGS is registered in many countries of the world. Any unauthorised use of this trade mark constitutes trade mark infringement, and action will be taken against any infringer.

Prior to purchasing a Larsson & Jennings watch from any external websites or stores, please ensure that the product you are purchasing is not a counterfeit or replica product. In case of doubt, please contact us customer support team prior to your purchase to confirm that you are purchasing from an official stockist.