Privacy & Security Policy

 

The Larsson & Jennings website uses a secure server. All your personal information and credit card information between your PC and the server are transmitted in an encrypted form. Furthermore, your credit card details are not stored on a server that would be accessible via the Internet. This is a further step for your protection, only available by leading ecommerce sites.

CAN'T ACCESS SECURE PAGES?

If you are having trouble getting into secure pages, it may be because your browser, your corporate firewall or proxy has not been set up to allow access to secure pages. In these cases contact IT support at your company. Many companies access the Internet using a specially programmed computer known as a 'Firewall'. Any data coming in or going out has to get past the firewall first. The firewall may contain programs that mediate access between the Internet and the user. Larsson & Jennings uses the industry standard secure server software (Secure Socket Layer - 128 bit SSL Global Server Certificate) in association with SagePay. Your financial and personal information, including credit card number, name and addresses, and phone number, are encrypted so that they cannot be viewed while travelling over the Internet. All personal information will then be stored on our isolated network, protecting it from any misuse or compromise. Larsson & Jennings never takes payment for ordered goods until those goods are actually shipped or without the express prior consent of the customer.

BROWSER WARNINGS

Our website is designed to deliver you an engaging and enjoyable cystomer experience. In order to do this, it is necessary to use particular Internet software languages like Java Script. If you have activated the very highest levels of security on your browser, this sometimes disables Java Script automatically and inserts warning or dialogue boxes on https or secure web pages. Please enable Javascript if you see this, your data will still be 100% secure.

ANY CONCERNS?

If you have any concerns please call one of the Customer Services team on (GMT) +44 (0) 20 3632 2300. The phone lines are open from 9.30am to 6pm Monday to Friday. Larsson & Jennings is the trading name of ASJ Collections Ltd. Registered in England under number 1060880. The term Larsson & Jennings or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.larssonandjennings.com. We believe that a privacy policy is meant to protect the visitors and not the website owners. We’ve thus chosen to provide a privacy policy in a short, clear and non-legal language. Commonly, collectable information on the web is divided between PII (Personally Identifiable Information) and Non-PII (Non-Personally Identifiable Information). Larsson & Jennings does not collect any PII on its visitors or their behavior. User information entered during registration is kept on a secured browser and visible to authorized personnel only. We do not collect any payment details, including credit card numbers. These are all processed by PayPal, Google and SagePay, all secure and well-known Payment Gateway Providers. The entire checkout process, as well as the user account area, is encrypted using the latest SSL standards, certified by AlphaSSL and monitored with the McAfee Secure Websites Service. This website uses Google Analytics to help analyze how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Larsson & Jennings. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

PRIVACY & COOKIE POLICY

The following information is provided by Larsson & Jennings to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.larssonandjennings.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link.

WHAT INFORMATION IS COLLECTED & HOW IS IT USED?

Larsson & Jennings collects personal information in several ways when you place an order, register for a service offered by Larsson & Jennings or contact our customer service team. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We will ask for your telephone number to be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Additionally we may also require further information as a result of authentication or identity checks. Your personal information may be shared with other trading divisions within the company. Where there is a legal obligation to do so, we may disclose your information to any external relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. Through your use of the Website, we may also gather certain information about your use of the Website that does not identify you individually. We may collect and store such information automatically whenever you interact with the Website. For example, we may collect your IP address, the hostname of your computer, browser information and reference site domain name every time you visit the Website. We may also collect information regarding customer traffic patterns and site usage. This information does not, however, contain anything that can personally identify you; it is used to analyse and improve the Website and to provide our customers with a fulfilling Internet experience. Please see our cookie policy for more information about our use of cookies. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

NEWSLETTER SUBSCRIPTION

By completing a sign up form you are agreeing to be included in our database. You will from time to time receive information regarding events, private sales, new collections and other updates. If you wish to unsubscribe you can do so at any time by clicking on the link provided on each of our emails, by logging into your account or by contacting our customer service team. Service-related messages (such as order status information, payments, etc) is considered an essential part of the service and will be sent even if you opt out of our newsletter.