Our range of interchangeable straps designed specifically for our Lugano (Classic) range can be purchased here on the website. These will be able to replace any strap on a 40mm or 33mm Classic Lugano style. Our other styles are not designed with interchangeable straps, however if you require a replacement strap due to wear and tear please contact email@example.com who will be able to advise you.
Unfortunately at the moment we are unable to accept exchanges online, however we are working on opening up the possibility of this soon.
Our Customer Experience team is available Monday to Thursday 9:30am-5:30pm & Friday 9:30am-2:30pm (GMT:London) at +44 203 632 2300 to answer any of your questions. For all other other enquiries you can complete the form on our Contact Us page.
Please check if your watch is still covered under our warranty terms and conditions. Should you choose to fix your watch elsewhere or have the battery changed, your 5 year warranty will be void.
All Larsson & Jennings watch straps are interchangeable using the watch strap tool included in your watch box. We would advise you to check the compatible strap size for your watch prior to purchase.
If you would like to receive more information about becoming an official Larsson & Jennings partner, please contact us at firstname.lastname@example.org.
Due to the high value of our products we require all deliveries to be signed for upon receipt and we are unable to deliver to most PO Boxes. We deliver to PO Boxes in the following countries only: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.
Orders & Payment
Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
Once you have selected your product and added it to the basket/cart select the Checkout option, on the checkout you will be shown an option to add a discount code. Once you have confirmed the discount code the discount will be applied and be visable in the checkout process.
Cancellation of orders is not possible, the customer is required to receive the order.
Our standard payment types available in all countries are American Express, Visa, Visa Electron, Mastercard, JCB, Maestro, Paypal and Amazon Pay.
Unfortunately not, it is the customer's responsibility to adhere to their local tax regulations; this includes import duty and VAT. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.
Returns & Cancellations
We are happy to refund any item returned in saleable condition (unworn and not started), in its original packaging (with tags and security seals in place) with a proof of purchase within 21 days of purchase. Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation. Unfortunately we are unable to accept any returns for product purchased from a third party or product that has been personalised. All watches come with an International Warranty - please refer to the Warranty section here for more information. Unfortunately we do not offer free returns on sale or marked down items in the UK, pre-paid returns are only available on full price items within the UK.
Yes, you can return it to our flagship store located in Covent Garden. Please note that items purchased online through our partners or a third party should be returned to point of sale.
Any product that has been personalised, engraved or embossed cannot be returned. Please note embossing on the watch strap also voids any warranty.
Within 2-3 working day of your return being received by our warehouse you will receive a confirmation email with details of the item you have returned and the amount that will be refunded to the original payment method.
If you have lost your Return Form please contact Customer Service at email@example.com to help you.